Refund policy

TahoeLab aims to deliver high quality products to all of our online customers. Committed to customer satisfaction we aim to ensure all areas of the online store are hassle-free with no risk. If an item hasn't met your expectations, TahoeLab will assess a return request via email within 30 days from purchase.

Please send an email to tahoelabmfg@gmail.com and outline the following information:

  • Order Number
  • Name
  • Postal Address
  • Product(s)
  • Phone Number
  • Email
  • Return Request Information

From there, a Customer Care representative will contact you to discuss the request and issue a return if required.

If the product is to be refunded, we will process the refund to the payment information you supplied to purchase your order. There are no returns after 30 days of purchase.

Conditions

If the goods sold do not meet the following conditions:

  • Of merchantable quality
  • Fit for the purpose you described
  • Match the description given
  • Are free of defects and faults

We may offer to repair, replace, or refund at our discretion. Refunds and returns for reasons other than the above must be returned within ___ days of purchase at no return cost to you.

If goods are to be returned, they must be in new condition with packaging and tags still attached. When returning goods, attach the return label that will be emailed and provided by TahoeLab.

How To Return An Item

A customer care representative will be in contact by email with you if a return has been approved.

ALL RETURNS MUST BE SENT TO:

1808 Santa Fe Rd, South Lake Tahoe California 96150, United States

Damaged Goods

Goods are classified as faulty if they are received damaged or where a manufacturing fault occurs. Please note that items that are damaged from wear are not considered faulty.

If you would like to exchange your item, please be aware that we can only replace it with the same product in the same colors, subject to availability. You will receive a full refund if the item cannot be repaired or replaced. For all faulty items that sit outside the above Returns Policy, please email tahoelabmfg@gmail.com with a subject line – Damaged.

Receiving A Refund

Your refund will either be credited to the original purchaser’s credit card or bank account.

Important Information

We have made every effort to display as accurately as possible the colors of our products that appear on our website. As computer monitors vary, we cannot guarantee that your monitor’s display of color will be completely accurate.

All items are quality controlled and checked for any faults before they are dispatched to customers.

Should you receive an item that is not in perfect condition, please contact us immediately.

Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

Items should be returned in their original packaging to ensure they are adequately protected in transit.